Refund Policy

4LNA LLC is committed to maintaining transparent client service practices and clear communication regarding payments, refunds, and educational consulting services. Refund eligibility depends on: • The nature and type of services purchased • The scheduling status and delivery stage of services • The timing of any cancellation or refund request • Whether services have been delivered or accessed We approach each refund request with professionalism and a genuine commitment to fair resolution. Clients are encouraged to contact us promptly with any concerns regarding service delivery or payment.

Clients may request cancellation of scheduled consultations with advance notice. We ask for at least 24 hours notice for standard cancellations to allow us to accommodate other clients. Refund consideration for consultation services may depend on: • The timing of the cancellation request relative to the scheduled session • Whether preparatory work or administrative processing has already been completed • The specific terms agreed upon in any written service agreement • Whether the session has already commenced or been delivered Introductory consultations, being complimentary, are not subject to payment and therefore do not require a refund process.

Digital educational materials, downloadable resources, written guides, and educational frameworks may be considered non-refundable once they have been delivered or accessed by the client. This policy reflects the nature of intellectual and educational content, which cannot be "returned" in the traditional sense once it has been received and reviewed. For multi-session educational programs, unused sessions within a package may be eligible for partial refund consideration, subject to review and the specific terms of the service agreement. Clients should contact us as early as possible if they wish to discontinue a program.

4LNA LLC values professional service quality and is committed to delivering meaningful value in every client engagement. If you are dissatisfied with any aspect of our services, we strongly encourage you to contact us directly at info@4lnallc.com before requesting a refund. In many cases, we can address concerns through additional support, session adjustments, or complementary follow-up resources. We review refund requests individually and with genuine consideration for client circumstances. Our goal is always a fair and professional resolution that respects both the client's investment and the work delivered.

The following items and services may generally be considered non-refundable: • Completed advisory or educational sessions that have been fully delivered • Custom advisory preparation work and research already performed • Downloaded, accessed, or delivered digital educational resources • Missed appointments where no advance cancellation notice was provided • Sessions cancelled with less than the required advance notice period • Administrative or processing fees associated with service arrangements These policies are in place to reflect the genuine time and preparation invested in each client engagement.

Approved refunds will be processed in a timely manner, subject to payment provider timelines and processing requirements. Refund processing considerations: • Approved refunds are typically processed within 5–10 business days • Refunds are issued using the same payment method used for the original transaction where possible • Processing times may vary depending on your bank or payment provider • Clients will receive written confirmation of any approved refund 4LNA LLC is not responsible for delays caused by third-party payment processors or banking institutions.

4LNA LLC reserves the right to update, modify, restructure, or discontinue service offerings at any time. In the event that a service is discontinued after payment has been received, affected clients will be notified promptly and offered either: • A full refund for services not yet delivered • An alternative service of equivalent or greater value • A credit toward future services We are committed to handling service changes with transparency and fairness to all clients.

To submit a refund request or inquiry, please contact us using the following: Email: info@4lnallc.com Phone: 562-244-5385 Address: 444 10th St, Suite 115, Lake Oswego, OR 97034 Please include in your request: • Your full name and contact information • The service for which you are requesting a refund • The date of payment and amount paid • A brief explanation of the reason for your request We will acknowledge your request within one business day and provide a response within five business days.

4LNA LLC may update this Refund Policy periodically to reflect changes in our service offerings, operational practices, or legal requirements. Policy updates become effective upon posting to this page. We encourage clients to review this policy before engaging services. For services already in progress under a prior policy version, the policy in effect at the time of service agreement will generally apply. Questions about this Refund Policy may be directed to info@4lnallc.com.